Not all heroes wear capes. Some heroes wear a headset and take calls to help people in need. This week on Take a Moment, hear stories from two Genesys CX Hero award winners, Kate Kuehn and Nicole Martin. From saving Christmas for a family in need, to showing compassion to someone in emotional distress, these two amazing women share their philosophies on what it takes to go above and beyond to help people. This episode was recorded live on stage at Xperience19 in Denver and is a conversation you won’t want to miss.