14.4K
Downloads
33
Episodes
Join hosts Nathan Bennett and Mari Yamaguchi as they explore how great leaders think, learn from their failures, and how they inspire others to succeed. Spanning across multiple industries, our guests include the CEO of an International Airport, the Director of a bustling contact center, female leaders in technology, experts in sales and marketing and many more.
Episodes
Wednesday May 08, 2019
Wednesday May 08, 2019
Call center agents help customers in unexpected ways. At Medxcel an average day could involve saving someone trapped in an elevator, handling birds in the ER and fixing a TV in a hospital room. Join Stacey Weber to explore the important role call center agents play in ensuring businesses run efficiently. Topics include: building the right culture to ensure your agents can thrive and grow, why leaders must demonstrate behaviors they want to see in employees and how empowerment makes a difference in changing the lives of patients.