Take a Moment
S2 Ep. 16 Leadership in crisis: Knowing where the battle should be

S2 Ep. 16 Leadership in crisis: Knowing where the battle should be

May 13, 2020

Dr. Woody Myers is no stranger to leading during times of fear and uncertainty. In 1985, he was appointed Indiana’s State Health Commissioner and quickly became one of the most recognizable voices of reason during the HIV/AIDS epidemic. Today, Dr. Myers is pursuing yet another daunting role: He’s running for Governor of Indiana.

Join hosts Nathan Bennett and Mari Yamaguchi as they welcome Dr. Myers back to the podcast to discuss his plan for guiding Indiana through the current health crisis. As both a physician and a politician, Dr. Myers offers a unique perspective on leadership during challenging times. We invite you to take a moment and listen.

S2 Ep.15 Intentional Humanity: The common thread for design, culture, and leadership

S2 Ep.15 Intentional Humanity: The common thread for design, culture, and leadership

April 29, 2020

Steven Chaparro has been fascinated by structure and design since he was a child. At the age of five, he used a Bugs Bunny art kit to sketch a neighbor’s house. In middle school, he chose to draw Thomas Jefferson’s palatial home, Monticello, for a project on historical figures. Steve knew he wanted a career in architecture and — set out to get it. And after years as a successful architect, Steve has become a different kind of designer altogether.

Today, he helps businesses design and transform their cultures. Take a moment with hosts Nathan Bennett and Mari Yamaguchi as they discuss Steve’s views on creating and maintaining a company culture that goes beyond ping-pong tables and open-concept office plans. Steve also shares his insights on brand storytelling, spatial diversity and how intentional humanity is crucial in maintaining culture — especially during times of uncertainty.

S2 Ep. 14 Architects of success: The Genesys Cloud story

S2 Ep. 14 Architects of success: The Genesys Cloud story

April 15, 2020

Origin stories are always fascinating. Whether it’s how your favorite superhero was brought to life or how a prominent political figure rose to power, we’re captivated by the beginnings of things. In this episode of “Take a Moment,” you’ll hear a different kind of origin story that, believe it or not, is just as compelling: How the Genesys CloudTM platform was born.

Join hosts Nathan Bennett and Mari Yamaguchi as they give you a peek into the early days of a tech start-up where a small team of tinkerer-innovators developed what later would become the leading global platform for seamless customer experiences impacting billions. Guests Robert Ritchy, SVP of the Genesys Cloud Platform, and Glenn Nerthercutt, Chief Architect and Genesys Fellow, were instrumental members of that first small team — and still are critical to the Genesys culture of innovation. Listen as they share their stories of success and failure, including when they knew they had to either build something completely new or build it in a completely new way.

S2 Ep 13: Genesys Cloud: Helping people should be an easy job

S2 Ep 13: Genesys Cloud: Helping people should be an easy job

April 1, 2020

Robert Baden-Powell, founder of the scout movement, once said, “Leave this world a little better than you found it.” Today’s guest, Randy Carter, Marketing Content Director at Genesys, strives to do just that.

Whether it’s designing new services or products in the varied award-winning tenures he’s held in healthcare, financial services or technology, Randy’s philosophy centers on building something to improve quality of life. In this episode, learn how service design principles—from forcing failure to really listening to people —became the foundations of the Genesys CloudTM platform. Randy also explains how he uses these principles of human-centered design as guideposts when developing products and services.

S2 Ep.12 Beautiful wounds – The art of war and marketing

S2 Ep.12 Beautiful wounds – The art of war and marketing

March 18, 2020

If you want to become the Chief Marketing Officer of a leading tech company, you can follow these three easy steps. First, become a trained medic in the Dutch Army. Second, earn a degree in International Law specializing in the Law of War. Finally, build a diverse team of marketers with crazy ideas and empower them to create great things.

Genesy CMO, Merijn te Booij, joins hosts Mari Yamaguchi and Nathan Bennett to share stories from the trenches of his career in tech and how his military service prepared him to lead a global marketing team through a massive re-branding effort. Merijn also shares his thoughts on what it takes to become an effective CMO as well as lessons we can all learn from his children. This is a conversation you don’t want to miss, so take a moment with us.

S2 Ep. 11 Failure is just a moment in time

S2 Ep. 11 Failure is just a moment in time

March 4, 2020

A superhero is born not from their circumstance, but from how they rise through it. It's all a matter of perspective. Do you dwell on your past failure or do you learn and move forward? Listen how John Qualls, Purpose.ly CEO and founder of countless cloud technology companies, used his failures to propel him to success. In this mini-workshop on entrepreneurship, learn from a serial innovator on what it takes to build successful companies and how the intersection of talent and purpose is the key to building the right employee culture.f

S2 Ep. 10 Technology + empathy = success: Rose-Hulman inspires tomorrow’s geniuses

S2 Ep. 10 Technology + empathy = success: Rose-Hulman inspires tomorrow’s geniuses

February 19, 2020

Since the late 19th century, the Rose-Hulman Institute of Technology has been a leading educator in the fields of math and science. Its graduates have gone on to become renowned scientists, engineers, judges, congressmen, CEOs — and even a professional baseball player. Rose-Hulman continues to develop the brightest minds of the future by tackling one of the largest problems facing teens: math homework.

Lindsay Hull, Associate Director of Operations and Education at Rose-Hulman, runs the hotline “Ask Rose Homework Help,” which provides math and science tutoring to students and their parents around the country. In this episode of the “Take a Moment” podcast, Lindsay shares her experiences as an educator and provides insights into the equation: technology + empathy = success.

S2 Ep. 9 Women in Tech: Walking the path unplanned

S2 Ep. 9 Women in Tech: Walking the path unplanned

February 5, 2020

Even the best-laid plans can have unexpected outcomes. Learn how two exceptional leaders walked the unplanned path to find success. With a combined 40-plus years’ experience in the technology space, Barbara Gonzalez and Janelle Dieken share their philosophies on building high-performing teams and turning heartbreaks into triumphs. Hear how they’ve used their diverse roles and backgrounds to carve out leadership roles — and get tips from them on ways to empower your teams for success. 

S2 Ep. 8 Bold curiosity: Key attributes for a high-performing creative leader

S2 Ep. 8 Bold curiosity: Key attributes for a high-performing creative leader

January 22, 2020

“Never judge someone until you’ve walked a mile in their shoes.” Some might consider this phrase cliché, but it’s a powerful lesson from his youth that Genesys CEO Tony Bates uses as a guidepost to how to conduct business and lead teams. A leader of many well-known brands, Tony understands that getting it right for the customer means getting it right for employees. Listen to his (un)conventional route to CEO, his philosophies on leadership and building the right company culture, and what he’s learned along the way.

S2 Ep. 7 Holiday host highlight with Mari Yamaguchi

S2 Ep. 7 Holiday host highlight with Mari Yamaguchi

January 8, 2020

Ring in a new year and a new decade with the next behind-the-scenes interview with our “Take a Moment” hosts. In Part 2 of the host highlight series, producer Josh Reed sits down with Mari Yamaguchi to discuss her diverse career paths — from professional figure skater, to broadcast journalist to communications advisor for elected officials. Tune in to hear how each career has shaped the way she helps companies deliver exceptional customer experiences.