Take a Moment
S2 Ep. 13: Genesys Cloud: Helping people should be an easy job

S2 Ep. 13: Genesys Cloud: Helping people should be an easy job

April 1, 2020

Robert Baden-Powell, founder of the scout movement, once said, “Leave this world a little better than you found it.” Today’s guest, Randy Carter, Marketing Content Director at Genesys, strives to do just that.

Whether it’s designing new services or products in the varied award-winning tenures he’s held in healthcare, financial services or technology, Randy’s philosophy centers on building something to improve quality of life. In this episode, learn how service design principles—from forcing failure to really listening to people —became the foundations of the Genesys CloudTM platform. Randy also explains how he uses these principles of human-centered design as guideposts when developing products and services.

S2 Ep.12 Beautiful wounds – The art of war and marketing

S2 Ep.12 Beautiful wounds – The art of war and marketing

March 18, 2020

If you want to become the Chief Marketing Officer of a leading tech company, you can follow these three easy steps. First, become a trained medic in the Dutch Army. Second, earn a degree in International Law specializing in the Law of War. Finally, build a diverse team of marketers with crazy ideas and empower them to create great things.

Genesy CMO, Merijn te Booij, joins hosts Mari Yamaguchi and Nathan Bennett to share stories from the trenches of his career in tech and how his military service prepared him to lead a global marketing team through a massive re-branding effort. Merijn also shares his thoughts on what it takes to become an effective CMO as well as lessons we can all learn from his children. This is a conversation you don’t want to miss, so take a moment with us.

S2 Ep. 11 Failure is just a moment in time

S2 Ep. 11 Failure is just a moment in time

March 4, 2020

A superhero is born not from their circumstance, but from how they rise through it. It's all a matter of perspective. Do you dwell on your past failure or do you learn and move forward? Listen how John Qualls, Purpose.ly CEO and founder of countless cloud technology companies, used his failures to propel him to success. In this mini-workshop on entrepreneurship, learn from a serial innovator on what it takes to build successful companies and how the intersection of talent and purpose is the key to building the right employee culture.f

S2 Ep. 10 Technology + empathy = success: Rose-Hulman inspires tomorrow’s geniuses

S2 Ep. 10 Technology + empathy = success: Rose-Hulman inspires tomorrow’s geniuses

February 19, 2020

Since the late 19th century, the Rose-Hulman Institute of Technology has been a leading educator in the fields of math and science. Its graduates have gone on to become renowned scientists, engineers, judges, congressmen, CEOs — and even a professional baseball player. Rose-Hulman continues to develop the brightest minds of the future by tackling one of the largest problems facing teens: math homework.

Lindsay Hull, Associate Director of Operations and Education at Rose-Hulman, runs the hotline “Ask Rose Homework Help,” which provides math and science tutoring to students and their parents around the country. In this episode of the “Take a Moment” podcast, Lindsay shares her experiences as an educator and provides insights into the equation: technology + empathy = success.

S2 Ep. 9 Women in Tech: Walking the path unplanned

S2 Ep. 9 Women in Tech: Walking the path unplanned

February 5, 2020

Even the best-laid plans can have unexpected outcomes. Learn how two exceptional leaders walked the unplanned path to find success. With a combined 40-plus years’ experience in the technology space, Barbara Gonzalez and Janelle Dieken share their philosophies on building high-performing teams and turning heartbreaks into triumphs. Hear how they’ve used their diverse roles and backgrounds to carve out leadership roles — and get tips from them on ways to empower your teams for success. 

S2 Ep. 8 Bold curiosity: Key attributes for a high-performing creative leader

S2 Ep. 8 Bold curiosity: Key attributes for a high-performing creative leader

January 22, 2020

“Never judge someone until you’ve walked a mile in their shoes.” Some might consider this phrase cliché, but it’s a powerful lesson from his youth that Genesys CEO Tony Bates uses as a guidepost to how to conduct business and lead teams. A leader of many well-known brands, Tony understands that getting it right for the customer means getting it right for employees. Listen to his (un)conventional route to CEO, his philosophies on leadership and building the right company culture, and what he’s learned along the way.

S2 Ep. 7 Holiday host highlight with Mari Yamaguchi

S2 Ep. 7 Holiday host highlight with Mari Yamaguchi

January 8, 2020

Ring in a new year and a new decade with the next behind-the-scenes interview with our “Take a Moment” hosts. In Part 2 of the host highlight series, producer Josh Reed sits down with Mari Yamaguchi to discuss her diverse career paths — from professional figure skater, to broadcast journalist to communications advisor for elected officials. Tune in to hear how each career has shaped the way she helps companies deliver exceptional customer experiences.

S2 Ep. 6 Holiday host highlight with Nathan Bennett

S2 Ep. 6 Holiday host highlight with Nathan Bennett

December 18, 2019

Since the first episode of “Take a Moment,” you’ve heard from amazing and talented individuals across multiple professions and industries. And 2020 will be no different — with a great lineup of guests and enticing conversations. To wrap up 2019, we thought it was time to go behind the scenes and let you get to know our hosts better. 

In Part 1 of the Holiday host highlight segment of “Take a Moment,” producer Josh Reed puts host Nathan Bennett in the hot seat. Tune in as we take a deep dive into Nate’s many career paths and examine the roles and positions he’s held — from stage acting in New York to evangelizing the importance of story and brand in a company.

S2 Ep. 5 AI Ethics - An inside look at the future of artificial intelligence

S2 Ep. 5 AI Ethics - An inside look at the future of artificial intelligence

December 4, 2019

What do you think of when you hear AI? If you have visions of "smart" but rogue death squad robots or flying autonomous cars, you're close but not quite on the mark. We talk with Genesys AI experts Joe Ciuffo and Jean-Etienne Goubet to debunk the myths on AI, how it plays a role right now in our every day lives - from healthcare to groceries, and why it's critical to establish AI ethics that all companies abide by globally.

S2 Ep. 4 Part 2: All in — Taking the leap

S2 Ep. 4 Part 2: All in — Taking the leap

November 13, 2019

The right mix of emotional intelligence and understanding of competing forces in a geographical area are keys to being a leader —in both the private and public sectors. As an international executive and a business owner, respectively, Dr. Woody Myers and his wife Stacy Myers, understand what it takes to be great leaders. It means putting people first.

Finding the common thread that binds people, regardless of background, and having empathy are keys to running successful businesses and successful governments. In Part 2 of our this “All in” series, we delve into why it’s necessary to take calculated risks when you want to create success —and the right type of radical change.

S2 Ep. 3 All in: Becoming change makers

S2 Ep. 3 All in: Becoming change makers

October 30, 2019

Sitting on the sidelines won't make change happen. In this episode of “Take a Moment,” you’ll hear from a dynamic couple who know transformation doesn't just happen by chance. It takes action and bold decisions that might be uncomfortable for some but are in the best interest for the future. With more than 30 years in healthcare leadership, Drs. Woody and Stacy Myers delve into what shaped them into change makers and leadership qualities that are key to making moments of change count.

S2 Ep. 2 Run towards the roar

S2 Ep. 2 Run towards the roar

October 16, 2019

Pastor Davey Blackburn has faced more tragedy in his mid-20s than most people do in a lifetime. In November 2015, returning from his regular morning gym session, Davey found his pregnant wife had been shot during a home invasion. She passed away in the hospital 24 hours later. In this episode of “Take a Moment,” Davey shares how he used personal tragedy and the vehicle of technology to help thousands of others overcome their pain. Today, Davey leads Nothing Is Wasted Ministry, an online ministry with resources designed to provide healing and hope to those in need.