Ring in a new year and a new decade with the next behind-the-scenes interview with our “Take a Moment” hosts. In Part 2 of the host highlight series, producer Josh Reed sits down with Mari Yamaguchi to discuss her diverse career paths — from professional figure skater, to broadcast journalist to communications advisor for elected officials. Tune in to hear how each career has shaped the way she helps companies deliver exceptional customer experiences.
Since the first episode of “Take a Moment,” you’ve heard from amazing and talented individuals across multiple professions and industries. And 2020 will be no different — with a great lineup of guests and enticing conversations. To wrap up 2019, we thought it was time to go behind the scenes and let you get to know our hosts better.
In Part 1 of the Holiday host highlight segment of “Take a Moment,” producer Josh Reed puts host Nathan Bennett in the hot seat. Tune in as we take a deep dive into Nate’s many career paths and examine the roles and positions he’s held — from stage acting in New York to evangelizing the importance of story and brand in a company.
What do you think of when you hear AI? If you have visions of "smart" but rogue death squad robots or flying autonomous cars, you're close but not quite on the mark. We talk with Genesys AI experts Joe Ciuffo and Jean-Etienne Goubet to debunk the myths on AI, how it plays a role right now in our every day lives - from healthcare to groceries, and why it's critical to establish AI ethics that all companies abide by globally.
The right mix of emotional intelligence and understanding of competing forces in a geographical area are keys to being a leader —in both the private and public sectors. As an international executive and a business owner, respectively, Dr. Woody Myers and his wife Stacy Myers, understand what it takes to be great leaders. It means putting people first.
Finding the common thread that binds people, regardless of background, and having empathy are keys to running successful businesses and successful governments. In Part 2 of our this “All in” series, we delve into why it’s necessary to take calculated risks when you want to create success —and the right type of radical change.
Sitting on the sidelines won't make change happen. In this episode of “Take a Moment,” you’ll hear from a dynamic couple who know transformation doesn't just happen by chance. It takes action and bold decisions that might be uncomfortable for some but are in the best interest for the future. With more than 30 years in healthcare leadership, Drs. Woody and Stacy Myers delve into what shaped them into change makers and leadership qualities that are key to making moments of change count.
Pastor Davey Blackburn has faced more tragedy in his mid-20s than most people do in a lifetime. In November 2015, returning from his regular morning gym session, Davey found his pregnant wife had been shot during a home invasion. She passed away in the hospital 24 hours later. In this episode of “Take a Moment,” Davey shares how he used personal tragedy and the vehicle of technology to help thousands of others overcome their pain. Today, Davey leads Nothing Is Wasted Ministry, an online ministry with resources designed to provide healing and hope to those in need.
Welcome to Season 2 of the“Take a Moment” podcast. Just in time for Global CX Day and Customer Appreciation Week, this episode features two Genesys executives who know what it takes to provide exceptional customer experiences. Listen in as Corey Bischoff and Musa Hanhan, who come from both sides of a successful business, sales and customer experience,discuss the vitality of putting customers first. They’ll also explore the power of using innovative technology to create personalized, long-lasting customer relationships.
Play a round of golf at an airport, have a resort experience steps off the jet-way and find refuge from nature’s worst disasters; what do all of these have in common? One man and the teams he has assembled to provide world-class experiences to travelers. Meet Mario Rodriguez, an engineer and innovative business leader who understands that every experience starts and ends with people. Listen to his leadership philosophies and the fundamental customer and employee experience principles that drive the business of seamless travel across the world.
How do you react in a stressful situation? Do you go into panic mode or are you the calming influence? Great leaders are able to navigate each scenario and encourage the best from individuals positive communication and empathy. Tune in to hear from Tom Lacroix learn how emotional intelligence is not just about having “all the feels,” but an important trait and skill for both leadership and front-line employees. Full Sail has deployed those skills to build a thriving employee culture and help put the wind in the sails for success for their students.
Modern selling is evolving. Listening and taking the time to walk alongside your customers is valuable. For organizations, casting the right sales team becomes essential in producing the right atmosphere for learning for the customers. Tune in to hear from two sales professionals, Michael Walkup and Ali Smith as they take us through the art and production of building genuine relationships with customers and their tips on what it takes to create a successful career in sales in any industry. Ascots preferred, but not required.