Take a Moment

S2 Ep. 14 Architects of success: The Genesys Cloud story

April 15, 2020

Origin stories are always fascinating. Whether it’s how your favorite superhero was brought to life or how a prominent political figure rose to power, we’re captivated by the beginnings of things. In this episode of “Take a Moment,” you’ll hear a different kind of origin story that, believe it or not, is just as compelling: How the Genesys CloudTM platform was born.

Join hosts Nathan Bennett and Mari Yamaguchi as they give you a peek into the early days of a tech start-up where a small team of tinkerer-innovators developed what later would become the leading global platform for seamless customer experiences impacting billions. Guests Robert Ritchy, SVP of the Genesys Cloud Platform, and Glenn Nerthercutt, Chief Architect and Genesys Fellow, were instrumental members of that first small team — and still are critical to the Genesys culture of innovation. Listen as they share their stories of success and failure, including when they knew they had to either build something completely new or build it in a completely new way.