Take a Moment

S2 Ep. 1 CX Day in a world of customer experiences

Welcome to Season 2 of the“Take a Moment” podcast. Just in time for Global CX Day and Customer Appreciation Week, this episode features two Genesys executives who know what it takes to provide exceptional customer experiences. Listen in as Corey Bischoff and Musa Hanhan, who come from both sides of a successful business, sales and customer experience,discuss the vitality of putting customers first. They’ll also explore the power of using innovative technology to create personalized, long-lasting customer relationships.

S1 Ep. 8 Season Finale: Engineering Soaring Experiences

Play a round of golf at an airport, have a resort experience steps off the jet-way and find refuge from nature’s worst disasters; what do all of these have in common? One man and the teams he has assembled to provide world-class experiences to travelers. Meet Mario Rodriguez, an engineer and innovative business leader who understands that every experience starts and ends with people. Listen to his leadership philosophies and the fundamental customer and employee experience principles that drive the business of seamless travel across the world.

S1 Ep. 7 Sails of success - Emotional intelligence to build the right experience

How do you react in a stressful situation? Do you go into panic mode or are you the calming influence? Great leaders are able to navigate each scenario and encourage the best from individuals positive communication and empathy. Tune in to hear from Tom Lacroix learn how emotional intelligence is not just about having “all the feels,” but an important trait and skill for both leadership and front-line employees. Full Sail has deployed those skills to build a thriving employee culture and help put the wind in the sails for success for their students.

S1 Ep. 6 The show must go on – Finding relationship magic in ascots

Modern selling is evolving. Listening and taking the time to walk alongside your customers is valuable. For organizations, casting the right sales team becomes essential in producing the right atmosphere for learning for the customers. Tune in to hear from two sales professionals, Michael Walkup and Ali Smith as they take us through the art and production of building genuine relationships with customers and their tips on what it takes to create a successful career in sales in any industry. Ascots preferred, but not required.

S1 Ep. 5 CX Heroes save the day!

Not all heroes wear capes. Some heroes wear a headset and take calls to help people in need. This week on Take a Moment, hear stories from two Genesys CX Hero award winners, Kate Kuehn and Nicole Martin. From saving Christmas for a family in need, to showing compassion to someone in emotional distress, these two amazing women share their philosophies on what it takes to go above and beyond to help people. This episode was recorded live on stage at Xperience19 in Denver and is a conversation you won’t want to miss.

S1 Ep. 4 Becoming leadership superheroes

What’s your superpower? What’s your Kryptonite? Would you rather battle one horse-sized duck or a 100 duck-sized horses? Questions like these can enable leaders to understand and guide their team to success. This episode of Take a Moment continues our conversation with Dan Rood and Chris Howe, as we explore how asking the right questions in an interview can help you establish trust and build a team of superheroes. Dan and Chris also share their personal perspectives on how to balance work and fatherhood.

S1 Ep. 3 Building your leadership armor

What separates someone as a leader over being just a manager — and how do you build a team that’s as strong as a suit of armor? What can a team gain by being empowered to make decisions and mistakes. Tune in for the first part of a two part conversation to hear philosophies from Dan Rood and Chris Howe, as they explore the different roads that take you to leadership. From building the right team to building leaders among teams, discover the moments that help them continue to shape, learn and grow as leaders.

S1 Ep. 2 Squad Goals - To Affinity and Beyond

Closing the gender gap and creating diversity among teams are hot-button topics in traditionally male-dominated industries like technology. With supportive management and teams who enable positive communication, employees of all types will thrive and excel, no matter what the industry. Join guests Nikki Adams, Emma Ehrhardt, Anitha Udupi Nagaraj, as they share their experiences with leading predominately male teams, what drew them to technology and engineering, lessons learned from other women, and the importance of building your “squad.”

S1 Ep. 1 Greatest Fears - Birds and Elevators

Call center agents help customers in unexpected ways. At Medxcel an average day could involve saving someone trapped in an elevator, handling birds in the ER and fixing a TV in a hospital room. Join Stacey Weber to explore the important role call center agents play in ensuring businesses run efficiently. Topics include: building the right culture to ensure your agents can thrive and grow, why leaders must demonstrate behaviors they want to see in employees and how empowerment makes a difference in changing the lives of patients.